Q: How much is the shipping? Do you offer free shipping?
A: All orders are fulfilled by amazon.com
- Standard shipping (Free, arrives in 3-5 business days)
- Expedited shipping ($4.99/order, arrives in 2 days)
- Priority shipping ($12.99/order, arrives next day)
Q: Where do you ship to?
A: As of now Alien Pros FBA only ship within the United States.
Q: Where do you ship from?
A: As of now all orders are shipped from the United States.
Q: Can I track my order?
A: After your order is shipped, you will receive an email with the tracking number and carrier name.
You can track the order in your account, and on the carrier's website.
Q: When will my order be shipped?
A: After your order has been placed successfully, it will be shipped within 1 business day.
Q: What companies do you use for the shipping?
Q: What if the items I receive are damaged/faulty?
A: No worries, if that happens, just contact us online or via email at firstname.lastname@example.org with your name and order # we will process a refund for you. We will always do all we can to make it right.
Q: How can I contact you if I have any other question?
A: 24/7 Customer service: email@example.com