Shipping/FAQ

SHIPPING/TRACKING

Q: How much is the shipping? Do you offer free shipping?

A: All orders are fulfilled by amazon.com

  • Standard shipping (Free, arrives in 3-5 business days)
  • Expedited shipping ($4.99/order, arrives in 2 days)
  • Priority shipping ($12.99/order, arrives next day)

Q: Where do you ship to?

A: As of now Alien Pros FBA only ship within the United States.

Q: Where do you ship from?

A: As of now all orders are shipped from the United States.

Q: Can I track my order?

A: After your order is shipped, you will receive an email with the tracking number and carrier name.

You can track the order in your account, and on the carrier's website.

Q: When will my order be shipped?

A: After your order has been placed successfully, it will be shipped within 1 business day.

Q: What companies do you use for the shipping?

A: USPS.

 

RETURN/REFUND

Q: What if the items I receive are damaged/faulty?

A: No worries, if that happens, just contact us online or via email at sales@alien-pros.com with your name and order # we will process a refund for you. We will always do all we can to make it right.

 

CONTACT US

Q: How can I contact you if I have any other question?

A: 24/7 Customer service: sales@alien-pros.com